How do I run ActiveX controls?

SolutionPlease make the following changes to the security settings of the Microsoft Internet Explorerbrowser:Open Internet ExplorerFrom the menu bar, click Tools > Internet Opti

How do I run ActiveX controls?

Solution

Please make the following changes to the security settings of the Microsoft Internet Explorerbrowser:

  1. Open Internet Explorer
  2. From the menu bar, click Tools > Internet Options > Security
  3. In the Security tab, click the Custom Level button
  4. Under ActiveX controls and plug-ins, set the following ActiveX options:
  • Automatic prompting for ActiveX controls: Enable
  • Binary and script behaviors: Enable
  • Download signed ActiveX controls: Prompt
  • Download unsigned ActiveX controls: Prompt
  • Initialize and script ActiveX controls not marked safe: Prompt
  • Run ActiveX controls and plug-ins: Enable
  • Script ActiveX controls marked safe for scripting: Enable
  1. Under Downloads the settings should be:
  • Automatic prompting for file downloads: Enable
  • File Download: Enable
  1. Click OK > OK
  2. Close the Internet Explorer windows

For Internet Explorer 9 and later, you must also disable ActiveXFiltering, if turned on, see:Enable Activex Controls in Internet Explorer

Note: If the enrollment still does not work correctly it could be due to a cache issue. If any additional problems occur please clear the browser cache.

  1. Open Internet Explorer
  2. From the menu bar, click Tools > Internet Options > General
  3. Under the section "Browsing history" select the "Delete" button
  4. Check the following box:
  • Temporary Internet files
  • Cookies
  • History
  • Form data
  • Passwords
  • InPrivate Filtering data
  1. Select Delete button
  2. Once the cache is cleared, close and re-open Internet Explorer and attempt the enrollment again.

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